METRO CARES TRANSIT LLC Service area includes Detroit Metropolitan Area, Wayne, Oakland, Macomb and Washtenaw counties and north of Monroe county.

RESERVATIONS : 24-48 Hour advance notice is preferred.

WAITING CHARGES : $13.00 / 15 minutes. Waiting charges do not starts until 25 minutes past scheduled pickup time

ROUND TRIP WAITING CHARGES : $48.00 an hour. (One hour waiting is free in a round trip)

ADDITIONAL TERMINALS : $10 for an additional terminal drop off or pickups

STOP OVER : $10 for each stop overs. A stop over within a regular route of two destinations and not more than 15 minutes

CAR SEAT : $15 Additional. 24 hours in advance notice required. Also please specify what type of baby seat will be needed

AFTER HOURS CHARGES: $10 Additional. After hours are between 12 midnight to 6:00 am

NO SHOW UP CHARGES :
Please DO NOT leave the baggage claim area at the airport without calling us in order to avoid NO SHOW up charges.
Call us at 1-866-889-0400 If the phone lines are busy, please leave detailed voice message. Full fare will be charged for no show up.
NOTE : If your pick up is from a different location than airport, please
make sure the vehicle has your full name displayed on it.

CANCELLATIONS : Cancellations made prior to 3 hours before the scheduled pick up time are without any penalty. A cancellation made within 3 hours of the scheduled pickup time will be charged full fare.

SERVICE TERMINATION : The driver may terminate trip services due to inappropriate manners of the customer. There will be a full service charge.

COMPANY IS NOT RESPONSIBLE

• for delays or the termination due to weather conditions
• for delays or the termination due to mechanical breakdown of the Vehicle
• for any loss because of service delays or termination due to mechanical
• breakdown or weather conditions
• for delays or the termination due to natural disasters
• delays due to constructions and detours
• delays due to accidents on expressway
• for damage caused by sub-contractors
• for laptop damage
• for articles left in the limousine
  

Alcohol consumption and drug use is prohibited by law. The customer will be responsible for any fines .
Vehicles cannot be loaded beyond seating capacity.
Additional $5 will be added for parking to all pick ups from airport terminals.

GRATUITY : 20% Gratuity for the Chauffeur will be added to the fare.

Please call for further details.
Policies and rates subject to change without prior notice.